Who can use the Hotline?

• Anyone who needs help to overcome a physical barrier. This could include frail, elderly people, parents with prams, or people with a sensory, intellectual or physical disability.
• Someone advocating on behalf of a person with a disability.

Why use the Hotline?

• If you have a complaint or issue about access that you would like to see resolved, the Access City Hotline can assist you.
• The person receiving your call can refer you to the appropriate government area, business or community organisation to deal with the issue.

How do complaints or issues get referred and resolved?

• You may wish to follow-up the issue yourself. If this is the case, an appropriate referral will be provided.
• You may choose to have the services of an advocacy agency to assist you in resolving a problem. We can suggest an agency for you.
• Alternatively, the Hotline officer can refer the complaint directly to the appropriate authority and inform you of progress.

How do I use the Hotline?

• Phone the Access City Hotline on 6257 3077, Monday to Friday 9am to 4pm or contact us via the online enquiry form. A member of our staff will record your complaint or issue.
• The details will then be referred to the relevant service in order to address the concern.
• If you leave your contact details we can keep you informed of the resolution process.